In today’s digital world, businesses and individuals rely on seamless communication to stay connected. VoIP or IP telephones are becoming a preferred choice, especially for business communications. They offer advanced features, flexibility and cost effective solutions for companies of all sizes. Let’s find out more.
In this Article
- What is VoIP or IP Telephone
- How IP telephone(VoIP) system works
- Features of IP Telephones(VoIP)
- Final Thoughts
What is VoIP or IP Telephone
An IP telephone system aka VoIP (Voice over Internet Protocol) enables voice communication over the internet, instead of circuit-switched landline networks. It converts voice signals into digital packets, and then transmits them over an internet connection. This technology removes the need for physical phone lines.
How IP telephone(VoIP) system works
IP telephony operates using packet-switched technology, where voice data is broken into small packets and transmitted over the internet. These packets are then reassembled at the receiving end, ensuring clear and uninterrupted communication.
Generally, an IP telephone system or VoIP includes the following components:
- PBX (Private Branch Exchange):
This is the brain of a VoIP system. PBX is a digital switchboard that manages all internal and external calls in the network. It receives, and directs all communications based on the setup. PABX is usually placed inside a server rack cabinet. - Softphones:
These are software applications enabling calls from computers or mobile devices. They include computer-based browsers or applications, or mobile phone apps. - IP Phones:
They are phones designed for internet-based calling. They may look like traditional phones, but are different.
There are 3 main types of IP phones:- Reception phones- They have extensions to forward calls
- Basic staff phones- Providing basic call functionality
- Manager level phones- Come with additional audio/video conferencing facility
IP phones connect to voice points on the office floor or faceplates on walls via Cat6 patch cables. One end of these cables are inside patch panels in rack cabinets, and the other, at the user end faceplates. Through the Cat6 cables, switches send power and voice data to IP phones.
Features of IP Telephones(VoIP)
IP telephony or VoIP have many features that enable efficient communications:
- Advanced call management:
Features like call forwarding, voicemail-to-email, auto attendants and conference calling to improve work productivity. - Flexibility:
With an internet connection, people can make and receive calls over VoIP from anywhere in the world. This helps businesses to hire, and stay connected with remote workforces. - Integration with other systems:
IP telephony can integrate with other work related systems like CRM software, email platforms and other collaboration tools. This can lead to unified communications. - Scalability:
In VoIP systems, adding or removing users is easy. No need for extensive infrastructure changes. - Cost Savings:
Traditional landline calls incur charges by telecom companies. VoIP helps businesses cut costs of phone line rentals and call charges. Here, employees can talk to each other merely by dialing an extension. Free calls are possible whether they are in different offices within a country, or abroad.
Final Thoughts
VoIP or IP telephones are revolutionizing the way businesses connect. With advanced features, easy integration and cost efficiency, VoIP is a future-proof communication solution. Irrespective of business size or location, it’s a great tool to add to your communication infrastructure.
Are you considering switching to an IP telephone system? We can help you set it up in your office. Let’s know your comments.
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